FREQUENTLY ASKED QUESTIONS
- What is SIPerfumes.com?
- Do you sell outside of the United States?
- How do I place my first order with SIPerfumes.com?
- Do you accept returns?
- Will I be charged sales tax?
- Shipping & Handling Rates and Policies
- Is the color I see on my screen the real color of the product?
- Do you have all the products shown on the Web site in stock?
- How do your products compare to other similar products available on the market?
- Can I ship to multiple addresses?
- Which mail carrier do you use?
- Are all parcels insured?
- Is purchasing online with a credit card safe?
- Do you send samples?
- How can I receive wholesale information?
- My order was damaged in shipping. What should I do?
- What is the Coupon/Gift Certificate Code field for when checking out?
- What are SIP Credits?
SIPerfumes.com is the premier online boutique purveying the Strange Invisible Perfumes line of botanical fragrances and artisanal products developed by Alexandra Balahoutis.
Yes. However, perfumes are flammable liquids and are classified as “Dangerous Goods.” As such, we must check the regulations for your country and your specific postal region to be certain that we can ship to your address. Send us an email at email@example.com with your postal code and we will respond as quickly as possible. Once we have verified that it is fine to ship perfumes to your region, you may proceed with placing your order online or by contacting us directly. Please Note: Unfortunately, due to recent changes in Spain regarding the regulations of cosmetics, we can no longer ship any of our products to that country.
Choose the product you wish to purchase from our collection and click on "Add to Cart." You will be taken to your shopping cart. You may then click on "Continue Shopping" to return to the collection and add more items to your cart, or you can click on "Checkout" to proceed to pay for your order. Once you proceed to checkout, you will be taken to a page where you can create an account with SIPerfumes.com. You will be asked to select a Username and Password for your account, after which you will be asked to provide your billing address, shipping address, and credit card information. Click on the "Checkout" button and you are done. You also have the option of checking out without registering for a Username and Password.
All sales are final. Only merchandise with a proven manufacturer's defect may be returned or exchanged with an original receipt within 30 days of purchase. If you do encounter such an issue, please contact our customer support via email at firstname.lastname@example.org for further assistance.
We must charge sales tax on all products shipped to a California address at the current tax rate. Products shipped outside of California are not charged sales tax.
A. We ship all orders containing at least one full-size product via Fedex. Orders containing only samples offer USPS Priority Mail as an option. B. Orders generally ship out within a week. C. Shipping & Handling rates are based on the weight of the package, where it is being shipped, and the desired speed of delivery. D. All extra shipping charges for international orders, including customs and tariffs, are the responsibility of the customer.
The colors that you actually see on your screen will depend on the calibration of your monitor. We cannot guarantee that the display on your monitor will be accurate. Please note, too, that our products are handcrafted from natural ingredients and as such there may be variations in color, as occur in nature.
We carry all of our items in stock at all times, if possible. If due to high demand, an item is temporarily unavailable, the delivery delay will usually not exceed several days for most items. If any of the items you order are out of stock we will contact you, and you may at that time request a credit for the out of stock items or have them placed on backorder. Backordered items may be subject to additional shipping charges if sent in a separate shipment. We will alert you if an unexpected delay occurs. Please plan in advance whenever possible and please bear in mind that our products are shipping from Los Angeles, California, and are handcrafted in small batches -- factors that can affect availability.
We feel our products are superior in many ways to most other fragrance products available. We are proud of the quality and presentation of our collection. All Strange Invisible Perfumes are designed, decanted, and bottled within our own botanical fragrance house based in Venice, California. They are made with certified organic, wildcrafted, biodynamic, and hydro-distilled essences obtained directly from trusted distillers. Limited batches are then reverently hand-blended, set into a base of custom-distilled esprit de Cognac, and aged for a minimum of six months. All Strange Invisible Perfumes are completely botanical and unfiltered. For more information, please visit the "About" section of this website.
You may order online and have the order shipped to an address different than your billing address, but if you would like to have parts of an order shipped to separate addresses, please email us at email@example.com.
We ship all orders containing at least one full-size product via Fedex. Orders containing only samples offer USPS Priority Mail as an option.
The full value of your order is insured, and we require signatures for packages containing at least one full-size product. Packages containing samples only will not require a signature for delivery. If you would like the package to be left at your door without a signature, please indicate this preference by emailing us at firstname.lastname@example.org. Please note that we are not responsible for any lost, stolen or damaged items if you have waived the signature request.
Yes. Orders and personal information are encrypted using Secure Socket Layering (SSL) so your privacy is always protected. Additionally, your credit card transactions on our website are processed by Authorize.net - one of the most trusted names in the payments industry.
You may purchase samples for $5.00 to $10.00 each (depending on the perfume) by clicking on the perfume purchasing options found on each perfume's description page.
For wholesale inquiries, please email us at email@example.com.
Always inspect your package as soon as it is received. If items are damaged, you MUST report the problem to the carrier (FedEx or USPS) within 48 hours. Please inform our shipping department as well by emailing firstname.lastname@example.org, so that replacement arrangements can be made, if necessary.
If you have received a discount or promotional code, please enter it in this field. Your discount will be computed on your order total before tax and shipping is applied, and will show on your invoice as a separate line item. You must enter the code each time you place an order to receive the discount on that order.
Strange Invisible Perfumes Rewards Credits are credits that are awarded based on samples and/or minibar purchases, up to a maximum of $50. Each credit is worth $1.00, and can be applied towards the purchase of a 0.5 fl. oz., 1.7 fl. oz., or 3.4 fl. oz. Signature Collection or 1.7 fl. oz. Reserve Series Eau de Parfum or a 0.5 fl. oz. Perfumes of the Zodiac Eau de Parfum. Strange Invisible Perfumes Rewards Credits are one time use only, to be used in full, and cannot be applied towards any other products on our site such as additional samples, minibars or Bath & Body. The customer has up to 6 months after their sample purchase to redeem the credit. Strange Invisible Perfumes Rewards Credits cannot be combined with any discounts, coupons, or other offers such as free shipping. Please Note: You will not accrue Strange Invisible Rewards Credits if you checkout as guest. You must be logged in to do so.